--- title: "Case Studies — AI, CRM & Cloud Projects · Mercury STK" canonical_url: "https://mercurystk.com/case-studies" last_updated: "2026-06-29T04:31:09.570Z" meta: description: "Anonymized case studies of AI assistants, custom CRMs, and cloud projects we delivered for U.S. businesses. Representative results; real figures shared under NDA." "og:description": "Anonymized case studies of AI assistants, custom CRMs, and cloud projects we delivered for U.S. businesses. Representative results; real figures shared under NDA." "og:title": "Case Studies — AI, CRM & Cloud Projects · Mercury STK" --- Proof, not promises # Case Studies Anonymized examples of work we've delivered. The figures are representative of each engagement type; real client numbers are shared under NDA during a consultation. [Software / SaaS

AI Chatbot for Customer Support

A RAG knowledge assistant grounded in the company's help center and policies, deflecting repetitive tickets and giving agents instant, cited answers.**~40%**Repetitive tickets deflected**−65%**Avg. first response time**6 weeks**Launch timeline Read case study ](https://mercurystk.com/case-studies/ai-chatbot-for-customer-support) [Professional services

Custom CRM for a Service Business

A custom CRM and reporting portal that replaced spreadsheets and shared inboxes, automating reporting and giving leadership real-time visibility.**hours → minutes**Manual report generation**5 → 1**Data sources unified**7 weeks**First release Read case study ](https://mercurystk.com/case-studies/custom-crm-for-service-business) [Ecommerce / Retail

AI Product Assistant for an Online Store

An AI shopping assistant embedded in an online store that consults customers on any product — explaining items, comparing options, and recommending the right fit, grounded in the store's own catalog.**100%**Catalog covered by assistant**−50%**Pre-sale product questions**5 weeks**Launch timeline Read case study ](https://mercurystk.com/case-studies/ai-product-assistant-ecommerce) Ready when you are ## Want results like these? Tell us about your workflows and we’ll show you where software can save time or unlock revenue. [Book a Free Consultation](https://mercurystk.com/contact) [View Services](https://mercurystk.com/services)